Measurement Counts! was a series of columns published in PerformanceXpress, the monthly online newsletter of ISPI (International Society for Performance Improvement) from March 2002 to November 2004. It's purpose was to introduce basic concepts of practical measurement to performance improvement professionals, with as many pointers as possible toward use of standard celeration charting.
The Standard Celeration Chart is the measurement foundation developed by Ogden R. Lindsley, who also developed Precision Teaching and Quality Navigation™, using the standard chart.
Counting and charting are the underpinnings of our performance improvement methods – because this approach optimizes decison-making and communicates effectively.
Here are links to the entire series of 30 monthly issues of Measurement Counts! by Carl Binder:
March 2002 - Introduction to Measurement Counts!
April 2002 - The Dangers of Percent
May 2002 - Deciding What Worked
July 2002 - Measurement and HPT Research
August 2002 - Making an Impact
September 2002 - Back to Basics
October 2002 - Things to Count in a Customer Call Center
November 2002 - Got Results? at ISPI 2003 and A Great Article
December 2002 - Ch…Ch…Ch…Ch…Ch…Changes
January 2003 - Graphing Results:Solution or Deeper Trouble?
February 2003 - Using the Right Graphs to Make Better Decisions
March 2003 - Using Surveys and Questionnaires
April 2003 - Learning is a Trend in Performance
May 2003 - Building in Results Measurement from the Start
June 2003 - Projecting Trends, or How I Got a New Consulting Gig
July 2003 - Why Do We Measure? And How?
October 2003 - A Challenge to Present Measurements to Colleagues
November 2003 - Measurement and “Research-based” Methods
January 2004 - Counting One’s Own Behavior and Accomplishments
February 2004 - Why to Avoid Statistics
March 2004 - Metrics, ROI and Accomplishments (the missing element)
April 2004 - The OBM Network: A Resource for Data-Based Performance Improvement
June 2004 - How Often Can You Make a Decision?
July 2004 - The Power of Count Per Minute Measurement
August 2004 - Units of Analysis and Units of Measurement
September 2004 - The Dangers of Percent: An Example
October 2004 - Using High Fidelity Simulations to Certify Performance
November 2004 - Remembering a Measurement Giant: Ogden R. Lindsley (1922-2004)